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Our detailed online knowledge base contains answers to the most frequently asked questions, we update the database on a regular basis to ensure you get the most up to date information. You can find our database within your hosting control panel right where you need it.

Sometimes things do go wrong and we want to work with you to resolve any issues you have as quickly as we can, we operate an easy to use support system where you can send us any issues you have. Our support system sits within our password protected customer area, this has the advantage of authenticating your details to 123 Hosting. Good security has never been so important to protect our customers from identity fraud. Our support system also sends lots of basic account information to 123 Hosting to save you the trouble of repeating yourself. We aim to answer support questions within 4 hours, often we reply faster than that.